shopstuff Store Return & Refund Policy

Return Window

shopstuff Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Final sale merchandise (clearly labeled as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift certificates, and physical gift cards
• Merchandise damaged through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items sent back after the 30-day return window without prior written authorization from shopstuff Store support

How to Initiate a Return

1. Send an email to our support team at service@shopstuff.shop including your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will review your submission and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are sending back so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping box. Never write directly on the original product packaging.
4. Dispatch the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may face substantial processing delays. shopstuff Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once shopstuff Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). shopstuff Store issues all refunds directly to the original payment method used at checkout; store credit is provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong items, or differ from its description, please reach out to us within 7 days of delivery with clear photos of the problem, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error by shopstuff Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a shopstuff Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs with no deductions from your refund.